Quote Log

A complete record of every rate request — what was asked, what was returned, and when.

When something goes wrong at checkout, you need to know exactly what happened.

A customer calls to say they weren't offered the carrier they expected. A new rate configuration went live and you want to confirm it's working. A zone started returning no rates and you need to find the last request that succeeded. Without a record of what was actually returned to customers, investigating these situations means guesswork.

The Quote Log records every rate request ShipRateAPI processes — the full request payload, the complete response, and the timing of each call. It's the audit trail that lets you investigate any checkout event after the fact, confirm that configuration changes are having the intended effect, and understand how customers are actually using your shipping options.

Quote Log — filterable request list showing destination, zone, cache hit/miss, response time, and source for each quote

Everything you need to understand what's happening at checkout

The Quote Log isn't just a list of requests — it's a diagnostic and insight tool for everyone responsible for the customer experience.

Complete request history

Every rate request received by ShipRateAPI is logged — destination, cart details, tags, timestamp, and the full response returned to the customer.

Filterable and searchable

Filter by store, date range, destination country, or postcode. Find the specific request you need without scrolling through thousands of entries.

Full request detail

Expand any log entry to see the complete request payload and the exact response — which carriers were returned, which were skipped, and why.

Response time tracking

See how long each rate request took to process — useful for monitoring API performance and identifying any degradation over time.

Usage insights

Understand your busiest periods, most-requested destinations, and how often requests return no rates — information that helps you improve your configuration.

Audit trail

A permanent record of what was returned to customers. Useful for investigating disputes, diagnosing unexpected checkout behaviour, and confirming that configuration changes took effect.

Quote Detail modal — cache and source badges, summary bar, and the raw request and response-rates JSON side by side

The exact request. The exact response.

Open any log entry and you get the raw JSON that crossed the wire — the payload your platform sent, side by side with the rates ShipRateAPI returned. Nothing summarised, nothing reconstructed after the fact: it is the exchange the customer actually got.

Request payload — the verbatim JSON received: every line item's SKU, weight, quantity and unit price, plus destination, currency, and the quote strategy applied.

Response rates — the exact rates array sent back: carrier code and name, service, amount, formatted price, and delivery-day estimates for each option.

Request summary — time, destination, item count and total weight at a glance, with the zone that matched — or No match when none did.

Cache, source and errors — whether the quote was a cache hit or served fresh, which integration sent it, the response time, and the error message if the request failed.

Confirm configuration changes are working in production.

After making a change to your rate tables — adding a carrier, adjusting a schedule window, or modifying tag rules — the Quote Log gives you immediate visibility of whether real customer requests are being handled correctly.

Filter to requests received after the change was saved and inspect the detail view to confirm that the right carriers are appearing, the right tables are being selected, and the right rates are being returned. No test orders required.

Learn about Quote Testing